View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Late or missed payments can cause an interruption of service. If you have forgotten your security code, please call 800.956.4237. Optimum Business - Service Outage Check for outages Sign in to check your service status. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. Sorry, we're unable to confirm Optimum by Altice is available at this address. Check for reported outages @OptimumHelp any update when service in Franklin borough will be restored? Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. . If you are currently experiencing an outage and have not yet reported it, please report your outage. Under Support, located in the upper right corner, click Service status. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Electrical power is needed to operate your . 5 or 9-digit ZIP code. Invalid Optimum ID, please complete all fields. We strongly recommend that you upgrade to a more current browser. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. 07860. . When you opt in, we automatically fill in your ID from then on. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. In the last three months, how would you rate Optimum? Optimum is having issues since 05:00 AM EST. Make sure there are no loose plugs and the outlets and circuit breakers are working. Now turn on your TV. BroadbandNow Internet Service Provider Awards 2020. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. See if Optimum is available for your home. Invalid password, please complete all fields. You must have JavaScript enabled to use this form. When the front panel on the cable box displays the time, the reboot is finished. @OptimumHelp I just received the worst customer service response after their scheduling error! Internet access points that allow you to make high-speed Internet Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Optimum Outage Map Is Optimum Having an Outage Right Now? Goes up $40 on my bill thats why I am leaving. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Criterion Digital 2023. If you have any tips or frustrations you wish to share, please leave a message in the comments section! 1. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Please upgrade your browser and/or operating system to improve your user experience. Breadcrumb. connections on the go as easily as when you're connected at home. This user guide shows how to use the outage map by accessing it through the web on a desktop. . See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Optimum Outage Map, The Bronx, New York. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you have any questions, send an email to info@broadbandnow.com. 1996-2023 American Electric Power. Explore plans below Report your outage online. It may take 3-5 minutes to reboot. Brenham isnt that small of a town. Check current status and outage map. Downed power lines can energize the ground and nearby objects. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Its been a month. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Hey @optimum internet been down all day since I woke up at 6am. Please try again later. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Home / Outage Map; 866.200.7273. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. @OptimumHelp Outage in Sylva, NC? We always do our best to keep the lights on for the community, but sometimes outages occur. Report problem. Optimum offers cable TV, home phone, and mobile services along with home internet service. /EOFBd*e1?. 4 steps to restore power See how we restore power in your area. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend It is common for some problems to be reported throughout the day. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. . It is common for some problems to be reported throughout the day. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Whats going on? Some of the functionality and menus may not be available with this browser. or call 8449102593 Whats going on? Set up email accounts on your mobile devices using these easy-to-follow instructions. To keep power flowing, our crews prepare for potential outages long before they happen. Without power to your home, your Optimum service will not work. Power Outage. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Internet. Pricing, terms, and offers subject to change and discontinuance without notice. Optimum.net is compatible with a wide range of browsers. Download the WiFi HotSpot Finder App. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Also don't post any of your personal information. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. download Log in to check your outage status or search our outage map. 1 Court Square West, Long Island City, NY 11101 Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. @OptimumHelp Outage in Sylva, NC? ^David, Hi there. See if Optimum is available for your home. Realtime status of outages and problems with service providers. Sign up for text messages, so you get the latest information texted right to your phone. @OptimumHelp maybe fix peoples ****? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Count to 5, then plug it back in. Optimums mobile services are powered by T-Mobiles wireless network. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ 3. Store Locator. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Please try again later. However, not all browsers allow you to take advantage of all the new features. Tips? If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Discussion. All services not available in all areas. Ive been patient. Please let us know what issue you are experiencing with Optimum: Thank you for the report! If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Mobile . At the moment, we haven't detected any problems at Optimum. Find out when service will be restored. display your award(s), Copy the Embed code and drop it into your site's HTML. You can connect from any WiFi enabled device, like a laptop, cell @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Report a tree, light or possible power theft. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. phone, or tablet with your Optimum ID and password. Report a different problem Report a tree, light or possible power theft. Get status information for devices & tips on troubleshooting. Optimum offers both internet and mobile services. @OptimumHelp I need help with an issue that hasnt been resolved since November. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. ^David. charges, at the number provided above. Try visiting the following official links: We'd be happy to assist you with any promotional issues. . To avoid unauthorized access, youll still have to enter your password. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. In the last three months, how would you rate Optimum? We can't get your messages right now. We shed light on answers to common outage. Get it fixed. Service for. Note:Please only call 911 if you see a downed wire. We know you depend on us for power and we take that responsibility very seriously. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. Users are reporting problems related to: internet, wi-fi and tv. Optimum.net is compatible with a wide range of browsers. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Frustrations? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. It's been over 3 hours. Make sure to report and . Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! There may be a slight delay while the menu screen loads. Wait 30 seconds You've been recognized in our annual awards Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Realtime status of outages and problems with service providers. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Use of this site constitutes acceptance of the AEP Terms and Conditions. By selecting Accept all, you consent to our use of Cookies. All rights reserved. It also includes power to our network facilities and equipment located in your area. Any eta on restoring service? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Run an antivirus scan to make sure the computer does not have a virus. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick We advise not to turn the modem on and off to ensure the battery remains fully charged. At the moment, we haven't detected any problems at . Try visiting the following official links: We'd be happy to assist you with any promotional issues. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. During significant storms, we will share updates on our social media accounts. Learn More. Our crews are actively working and will continue until all impacted customers are back online. Having problems? EnEnglish; EsEspaol; Check availability. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. The most recent Optimum outage reports came from the following cities: If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. to get started. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. View storm video . Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Now turn on your TV. Having problems? Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) @OptimumHelp internet outage in Bushwick (zip code 11206). Their equipment doesnt work half the time. Forget having to sign in every time you want WiFi access at an {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. It is common for some problems to be reported throughout the day. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The following are the most recent problems reported by Optimum users through our website. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Select OK when prompted to allow FirstEnergy to find your current location. Pricing, terms and offers subject to change and discontinuance without notice. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. Twitter: @OptimumHelp Check the settings on important communication channels. Also don't post any of your personal information. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Customer service is a joke. Do you want internet service for your home or business? If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Any eta on restoring service? You can use your own modem too if you prefer. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Optimum by Altice is available at this address. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Post yours and see other's reports and complaints. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Make sure to report and "downvote" such posts. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Get it fixed. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. All of the downloads are safe from the vendor's official website. @optimum Optimum sucks. If fiber is available in your area, you can get symmetrical internet speeds. All services not available in all areas. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. CDC: https://emergency.cdc.gov/. . or call (844) 910-2593 How can you prepare for a storm? BroadbandNow is supported by commissions from some of the providers listed on our site. @OptimumHelp no service in truckee ca for 2 days. Call 911 immediately if you see a downed power line. An outage is declared when the number of reports exceeds the baseline, represented by the red line. View the steps. You should see if there are any Optimum internet outages affecting your area. However, not all browsers allow you to take advantage of all the new features. Optimum by Altice offers service in 17 states. Please look into it. With Automatic sign-in, you register your Brenham isnt that small of a town. Live outage map. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. @OptimumHelp any update when service in Franklin borough will be restored? You are currently using a browser and/or operating system we do not support. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . If you should lose power, these tips and resources can help you manage while our crews work to restore service. Optimum Outage Map, Yonkers, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. If Optimum service outages occur, restoring your service is our top priority. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. your assets for marketing use. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. To report an outage: Text OUT to 544487 (LIGHTS). Congratulations Optimum by Altice! Facebook - Optimum to Count to 5, then plug it back in. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. @OptimumHelp I just received the worst customer service response after their scheduling error! View current outages on our 24/7 Power Center outage maps. Optimum does not impose data caps on fiber or cable internet plans. We may not know you are without power. Unplug your equipment (i.e., your modem or Gateway) Use the zip search and check with Optimum by Altice directly to verify availability. @OptimumHelp the internet has been down in bushwick for over 5 hours! program. Check to see your plan options by entering your ZIP code at the top of this page. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. What is going on ? Report Outage Online. If Optimum is available in your area, youll have your choice of cable or fiber internet service. To report an outage call 1-888-LIGHTSS (1-888-544-4877). We will debit are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. Also don't post any of your personal information. to get started. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Please look into it. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Access is included at no additional cost to customers with Optimum Jan 9 Customers in Conroe, TX are experiencing a loss of service. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Call to check pricing and availability in your area. Make sure your computer's software is up to date. The latest reports from users having issues in Weston come from postal codes 26452. Learn about outage & storm safety Reliable energy starts by putting safety first. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Optimum by Altice is the 4th largest cable provider in the United States. Service calls have not helped. Check your internet connection by opening a web browser window. If this does not help, pleasemessage us. 2023 CSC Holdings, LLC. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. All trademarks and service marks are the property of their respective owners. Currently we are unable to access your location. All rights reserved. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. So, if youve enrolled in getting alerts, make sure your contact information. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. 2023 CSC Holdings, LLC. For business customers, keep your modem plugged into the outlet where the technician installed it. To view personalized information about current outages in your area, please sign in with one of the following options. Do not assume a wire is down if your power is out. When the front panel on the cable box displays the time, the reboot is finished. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. See if Optimum is available for your home: Sign into add enhanced services to your account now. Invalid password, please complete all fields. device once and you'll automatically connect whenever you enter a Optimum by Altice is available at this address. Optimum offers cable TV, home phone, and mobile services along with home internet service. How to Get Compensated by Optimum On Your Own . Help. Plus, Optimum makes installation free for customers when they order online. Optimum WiFi hotspots are a network of over 1 million WiFi A tech has been out here every week. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream We strongly recommend that you upgrade to a more current browser. @OptimumHelp internet outage in Bushwick (zip code 11206). Please help! All Rights Reserved. Make sure to report and "downvote" such posts. CALL NOW Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Disclaimer: All trademarks remain the property of their respective owners, and So unsatisfied. Weston and Lost Creek. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Optimum by Altice offers cable internet access. Assume all downed lines are energized and dangerous. Without power to your home, your Optimum service will not work. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Ive been patient. We can't get your messages right now. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York If you are only having a service problem on one of your computers there may be a problem with the software. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Staying connected during storms is critical. Leave a message in the comments section! What is going on ? They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Read on for details. There may be a slight delay while the menu screen loads. All trademarks and service marks are the property of their respective owners. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. All services not available in all areas. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. Optimum by Altice offers service in 1,848 zip codes nationwide. hotspot. So unsatisfied. Please call a representative at (844) 910-2593 to confirm. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless H\n0~ FlexAbility Are you also affected? @OptimumHelp maybe fix peoples ****? Help. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Enter the account number associated with the outage address.