Attachment Variable on Record Producer not working. Here is my code snippet which I am trying to get the value -. I've updated the article. The problem is that g_scratchpad isnt available to the client as it should be. Making statements based on opinion; back them up with references or personal experience. Use the Data panel to see the variables and variable data types for a flow. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Any ideas on the possibility of changing the first form header/separator from A/B to just display A? I like this better than what I have, Ill update the article above. Well done. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Nice work!, What does the $ & $$ means in above script? The API call you're using g_form.getValue (.) Any help you can provide would be greatly appreciated. Unfortunately, links in labels will be overwritten with this approach. This was just what I was looking for, thanks for sharing. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. This should work better. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Using Static Choice Input Variables. Works great on regular variables though. The reference qualifier here is important. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. I stumbled across another way recently. i.e. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule I havent found a way to do this for an approval record. Often times theres another script or form element thats causing the issue. You would need to add variables to your record producer and populate your new record with these. 0 coins. I can confirm they are being passed in the scratch pad. The client script is not working. Keep it up. I replaced that with setDisplay but didnt rip out the other unnecessary piece. Is there a single-word adjective for "having exceptionally strong moral principles"? Should work the same way on sc_task as long as you have the same scripts in place for that table. Check out my updated script above. I used the catalog variable code above and it works great on the catalog item submission form. Youll need to get ServiceNow support to help you with this. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. Is this a case where I need to dotwalk from the variable set to get to the object? Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. Nice, I wasnt aware of this. But I have an issue, when I show the form in the Service Portal. Why is eval being used? This one needs to be done a bit differently. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. getControl('caller_id'); toggleHelp ( myVar. Heres an example script. This was just what I was looking for, thanks for sharing. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. This would allow for easier identification of the entry point for record producer transactions. Youll need to contact SN support for a solution on that. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Hello Mark, The client script is pretty simple since the heavy lifting is being done in the business rule. ServiceNowVariable2Version: Rome, VariableCatalog Item, VariableVariableMutli-Row Variable SetVariable, VariableVariablesc_item_option2Requested Itemsc_item_optionRequested Itemsc_item_option_mtomMulti-Row Variable SetVariable, Record ProducerVariablequestion_answer, Mutli-row variable setvariableMulti-row variable setVariablesc_multi_row_question_answerRow IndexMulti-row Variable SetReuqested ItemVariable, VariableMulti-RowMulti-RowMadridMulti-row Variable Set, ServerScriptVariable, Requested ItemGlideRecorddotwalkAPIDOCSRequested ItemVariable, *1 MRVSMRVSDOCSMRVSGlideElementVariable.getLabel()> now_GR.variables..getLabel(): Get the label of the GlideElementVariable. Please suggest If there is any way to do this. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. I got the same warnings when checking the syntax on the BR. Alright now this should be functioning. Thats handled in the else statement in the business rule script above. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. Even the most proficient developers need reference material from time to time. Has anyone managed to do this successfully, or do they know how to? When the record is submitted using a record producer, you are redirected directly to the generated record. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. }. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. You didn't specify the context of your script that needs the variable values. as a result. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Hi All! Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Having said that, there is still a fairly major issue with using the catalog UI policies and client scripts. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. February 27, 2023 . Keep it up. Variables have come a long way since the early days of ServiceNow. For a variable, the label of the variable is returned. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. How do I find what Element I need to change when it is part of a variable container? I think it was just posted here. Youre right, its not needed at all. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! Lets create a new one. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Question asks for Record Producer, not for record created from Record Producer hence answer is B labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Automatically added by "Force population of record producer used" business rule. Hi Mark, thanks for sharing this. Worked like a charm! Note: To create a database view, you need to be very precise, otherwise it will not run. Unchecked check box variables actually have a value of false. The post Certified Diversity Recruiters appeared first on Crossfuze. I have a lengthy choice Label for one of my fields . Heres another example that shows how you can access record producer variables using the producer object. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. labelElement.style.backgroundColor = color; They are only empty from a visual standpoint. Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Keep it up. Color and styling is even more problematic in this case so its not included. The post Certified Diversity Recruiters appeared first on Crossfuze. function hideEmptyFields() { Its working fine in IE & Google Chrome,but not in Mozilla Firefox. That comes from the prototype javascript framework, which is bundled with ServiceNow. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Its not being set up properly at the client though. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Any way to make this work on macros and Macros with labels? I've updated the article. emptyVars.push(v.getGlideObject().getQuestion().getName()); Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. How to handle a hobby that makes income in US. . This has been really helpful. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Record producer will be. Mark, any chance something like this could be done to a change the name of a list view column header? Did you make your solution work in Service Portal? How would I do that? Is there any reason the first script would not work in Fuji Patch 3? Then you could predictably target that in a client script. 2 Answers. Sign-up to get the latest news and update information from ServiceNow Guru! Awesome! // Store empty variables as string of commands I agree that they still can be incredibly useful in the right situation. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. When code is not enclosed in a function, variables and other objects are available to all other server-side scripts. Not a strange question at all. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). producer. Is there a way to change the label dynamically on the basis of some other value. To get access to the Element (like with getLabel) you can use g_form.getControl (.) Good question. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! addInfoMessage( message); //Redirect the user to the homepage. Well done. This was just what I was looking for, thanks for sharing. You can also view the icons within. I just updated the code above with some versions that should work better. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! That is Very Cool. Hi, I appreciate this is an old script now but it does still seem to work. var myVar = g_form. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Its not anything that you need to worry about in this case. Couldnt get it to work at first, but it does now. } Good to have a couple of choices! How can I get query string values in JavaScript? It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Variables belong to global application so script is accessing on global then it worked. For the itemVars while loop, And within the producerVars while loop. /* Only include empty variables, and exclude Label and Container variables */ Your above solution works brilliantly, if we dont have check boxes and Containers. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage The issue was a dom reference in the make variables read only client script. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. 1. Great example. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. When setting a value, ensure the data type of the field matches the data type of the value you enter. Ive updated the code above. The post Certified Diversity Recruiters appeared first on Crossfuze. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. http://wiki.servicenow.com/index.php?title=Creating_Reports. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Theres no good way that I know of to do this. Not sure if its possible there actually. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) You can also view the icons within. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Use catalog item add multiple items to cart and . In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. Label fields label. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. Is it possible to change the table label using something similar? What is your opinion? Your question is outside the scope of this article. Populate as many categories as you would like in here. If you preorder a special airline meal (e.g. I have to change my Section Name dynamically based on some conditions . The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Variable attributes: ref_qual_elements=category . Why are non-Western countries siding with China in the UN? Configuration fields . populated in a reference field on the target record named 'u_record_producer . Thanks for sharing! Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. Technically talking, both have different setup and architecture. below is the server code function That would be a nice one to have. labelElement.select(label).each(function(elmt) { g_scratchpad.emptyVars = emptyVars.join(,); The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. Hi All, Welcome back. Ive just figured it out with some hints from your other post. This is great AdminPro! With a client script you can target any field on the form and modify its label. What video game is Charlie playing in Poker Face S01E07? How can I get it to redirect back to the homepage outside of the iFrame? access of field label? We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. Non-admins can still see all the empty variables. .. your suggestion worked perfectly! If youre going to K12 I could take a look at it in person. They dont allow you to implement one single script to fix the issue. Oftentimes it is more desirable to []. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. I see what you mean about the scratchpad on the demo site. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Any way to loop through all of my elements that begin with u_, and color them? Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. however I believe the syntax maybe off.. can you help? Thanks for closing the loop on this. The answer is client scripting. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Seems to be barfing once it gets to the first &. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. You can also view the icons within. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. Im trying to do the exact same thing for an approval record. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. Im not experienced in DOM and not understanding how to find this Element? Ive created a changeFieldLabel function for this purpose. v = current.variables[i]; This value can then be used for reporting or other purposes in your system! Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. However, it doesnt seem to work with containers that are set to be two columns wide. Is there a way to do the same thing with a catalog item record producer for a variable?! No way to handle the container, but you can hide checkboxes. So you can get the sys_id of the record producer very easily using cat_item.sys_id By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Ive also added a semicolon to the script. If youre going to use this a lot I recommend setting up a global UI script with the following function. The post Certified Diversity Recruiters appeared first on Crossfuze. I modified the push line to check for mandatory attribute but the reference doesnt hold up. This is great. They are still appearing although the visibility has been set to false during the form-filling process. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. The object reference is cat_item. Well done. elmt.innerHTML = label + :; Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. An incident has been opened for you. I have made a few adjustments to Marks UI Script to achieve the underlined text. current.u_record_producer = cat_item.sys_id; Thanks James! Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Label backgrounds vary, but you should be able to get it to work like this. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. servicenow catalog variable types. 0. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Only do this for a few Categories for the time being. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer Get all unique values in a JavaScript array (remove duplicates). I search the glide system class documentation but could not spot it?? This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. I am not able to fetch the values for these fields in the script. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. /* Join the variable values together into a string */ This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I have a record producer where I modified the labels with a catalog client script as you explained above.