THAT is why your response frustrated me.Gregg. Addicted to coffee. Reconnect the mouse. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. This menu is usually the first button on the left. This does work in LogMeIn, TeamViewer and GoToMyPC. Splashtop did sometimes have a slight lag when screen . Your remote access session is complete! This is what fails at my client's office to their Win 7 computers. Learn how your comment data is processed. GUEST or HOST! Right-click on each mouse and choose " Update driver .". With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. thank you !!!! The user only has to run the app, there is no install process. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Was this reply helpful? And what are the pros and cons vs cloud based. Thanks. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. It's 100% irrelevant to getting the Exchange issue fixed.". Welcome to the Snap! This topic has been locked by an administrator and is no longer open for commenting. The image below is my Win 7 VM. No. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. Request permission to connect to the user's computer. All i did was google remote desktop mouse pointer disappears and this article showed up. In your Splashtop Account Settings, you can enable Two . The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). 3) After selecting language, press Shift + F10 to open Command Prompt. USEFUL" comment is USELESS because you failed to read the scenario correctly. Thankfully the fix is a pretty simple one. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. And for this you can use Flexihub software. Select Google Chrome and click Uninstall. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. And what are the pros and cons vs cloud based. In the upper right you can access your account information and subscriptions. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. Thanks! Haha, you get the award for the most enthusiastic reply posted on my blog. Your daily dose of tech news, in brief. Hi Team, Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Sometimes an error message will appear, and sometimes it wont. Do the cursor settings go back to the original settings? After they install and run the app, the experience is the same. If this still doesnt work, try running an older version of the app. Do you get it now? I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. On your iPad, click " Trust " when " Trust this computer " pops up. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. "Now hopefully you understand why i said 'can you use VNC? thanks! 3D mouse working remote. Is there a way i can do that please help. AnyViewer is a safe and reliable remote access software for Windows. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. still the cursor is not visible on the remote computer which i have remoted in to, please help. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. All remote desktop connections are secure and encrypted. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Now, reboot your system. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Renaming the file worked What are some of the best ones? : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Users can even execute this via a remote session while connected with Splashtop. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu If At that point, I knew I was in for a long week. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Deselect Auto-hide the taskbar. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Click or a mouse, which will open up to visit the house, but if i can This has been bugging me since recent windows update. OMG! (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). "Exchange crashes on install" can you use kerio? Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. I decided to let MS install the 22H2 build. The office display fills the monitor, so users wont see anything from the home computer/laptop. GoToMyPC. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. You can do this by disconnecting the mouse from the USB port and plugging it back in. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . I will work with our team actively to help resolve if the issue persists. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. To continue this discussion, please ask a new question. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Automatically blank the remote screen when connected. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Thanks for the easy fix. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. (LogOut/ 2. By continuing to use this site, you agree to our cookie policy. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Step 2: Tap the power button to turn it back on. is a KNOWN ISSUE?Gregg. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Use the table below to navigate to it. Security Choice of whether to request permission from the user when someone tries to connect. The mouse cursor showed the busy pointer when hovering over the desktop. Running remote support sessions from a web browser isnt supported. The first thing to check is whether the computer and the operating system is not responding as well. Thankfully the fix is a pretty simple one. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Seem like what you have done in the video is exactly as described. NO! In Word this was particularly annoying when trying to type and manipulate text. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Just open the Splashtop Streamer and choose Install Printer Driver. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. RDP is NOT open to the Internet in general). Most often, users will receive a black screen upon opening the app. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. I'm excited to be here, and hope to be able to contribute. (Mine shows disabled if I use the function key to disable it- surprise..:)) Its been fun to see how much relief this tip has been bringing to clearly frustrated people! I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. The Current Sessions list shows you currently running sessions under your account. If there's a NinjaRMM rep here, give us the situation if you would. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). I have a system with me which has dual boot os installed. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. That would be the only reason I can think of for someone to say that. Operating system not responding. Hi Team, I hope that it will be a "moo point" by then anyway. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Thanks for the comment made me laugh and glad it helped end your frustration. I see that type of response, but I don't reply to them because they are not in my post thread. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. On my way to go nuts during a technical emergency during the crismas. Why? This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. QED. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. It is so frustrating when it disappears . I even got suggested to get a new mouse. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Thanks. Its work when I change the guest os one. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Geez, you may as well have recommended trying to open Excel without issue. Choose Uninstall. 1 Comment actions 0 Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Any help welcome please before we get onto Splashtop support? Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. With Remote Desktop as a published Citrix app, though, its been grating. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. perfectly!Why didnt The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. I did not need ANY other steps to prove that. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Is there a way i can do that please help. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Youll get unlimited remote access to your computers at any time, from anywhere in the world. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Now hopefully you understand why i said "can you use VNC?". Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Wait for Windows to detect the mouse again once the installation is complete. Turn ON the "Show offline computers" option in Settings. You can edit the tracking speed, edit cursor size and color, and more. @phlyx This is a common problem is being solved. Want to give it a try for yourself? I was about to start digging into Citrix settings. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. OF COURSE I could use an alternative, but that is not what I asked about. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. response? Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. and was challenged. You just don't get it. I realized I messed up when I went to rejoin the domain To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. I realized I messed up when I went to rejoin the domain Chief Technology Officer at OnePlace Solutions. The annually-billed price is $28.6 per computer per month. This is the contextual mouse cursor. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Use the Invite Technicians button to invite additional technicians to your account. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Cant you just use VNC or something similar? To approach a computer remotely, it must first be set up . Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. At least that almost makes it possible to use the system. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Privacy Policy. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. See if you are still experiencing a problem. Today I finally had time to google wtf made the cursor disappear. Seem like what you have You were WRONG. (since I got my Surface Pro 4). (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Select. 2) Select your language preferences, and click Next. I'm a freelance writer specializing in technical communication. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Splashtop is a remote access tool that enables remote workers to access and control their office computers. First noticed this behavior after logging in with splashtop. here it is how to use remote desktop mobile application to control a computer. Click Display adapters to expand. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Thank you so much for having rescued my life. Starting the session from a mobile device is very similar to starting from a computer. My name is Helga York. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Splashtop wired xdisplay not working is a very common issue for Android OS users. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. THANK YOU for sharing. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. Interesting. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Simply locate the device you need from the list, and click the Connect button beside the device's name. Below weve provided several ways to resolve Splashtop connection issues. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) but that didnt help. The cursor only appears while in the ribbon. I'm checking with support team. stay tuned thanks. To fix the issue, uninstall that update. Hope this helps someone else besides me, who likes the original white cursor scheme. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Brilliant! Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Before doing anything, make sure the issue isn't a temporary one. Click " Uninstall " to confirm. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. Copyright 2023 Splashtop Inc. All rights reserved. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings).