They can see this but they refused to issue a refund. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. says they have a no refund policy unless the event is cancelled. 2. bradsaid 1 yr. ago. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. 5.5 Total Score. When I go the tickets, I called the venue and was told they were not handicap. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Purchased parking for the Super Bowl. We paid $1,279.45 for these tickets. Verification can help ensure real people write reviews about real companies. We'll get you there. Do not use Vividseats!! I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats Culture At a Glance. I never received the email and therefore never accepted the tickets. One can only hope these ticket monopolies will be better regulated in the near future. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. The site is a fraud and they are aware. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Providing an exceptional buying experience is something we want all of our fans to experience. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. They are efficient, professional and the price is always right. Vivid refused a refund! I ordered premium tickets for the orchestra section. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I purchased tickets for the New Edition concert through Vivid Seats. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. We absolutely value your feedback and apologize for the stress this may have caused you. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Who Sets the Price on Vivid Seats? At this venue, Section B is behind the Pit. After all, I selected that I wanted "2" tickets not "1". The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Worst ticket platform that gives two sh*ts about their customers. My friends and I attend several differant venues and purchase tickets online. Desired outcome: After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Unsubscribe easily. Vivid Seats ranks 27th among Tickets sites. Vivid Seats has 450 employees. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You These seats sell for $35.00 each. Vivid Seats provides a "100% buyer guarantee." So what happened here? I feel sorry for other customers who have lost a lot more money than we did. Long story short the ticket transfer did not go smoothly. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Great service. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. . It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. So I recommend never buying anything from this place. "We have currently put them on 'No Rating' while they investigate the complaints and . However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. I thought Vivid was a pr0n company. Save. Tickets were electronic via phone. WRITE REVIEW. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. We value your privacy. and their online chat system is useless. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I bought tickets 2 months in advance. Despite very different reviews, the site is very popular not only in America but also abroad. Takes no accountability for a time glitch that had us go to a show at the wrong time. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Tickets to Aint to Proud Stage Play in West Palm Beach. Submit a complaint and get your issue resolved. We lose as a result of your opportunistic business model. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. They deserve to go bankrupt as they cost me $800. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I paid $322.17 for 3 seats. I beleive he explained everything I needed to know, in detail. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. They didn't even attempt to make it right. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. There was not enough time to even get to the venue. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Below is a collection of reviews and ratings pulled for your easy reference. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Vivid seats is horrible. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. The agent will be able to grant you a refund if your scheduled event has been canceled. We believe in full transparency, and strive to ensure our fans are informed. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Never received tickets or a refund let alone even an apology. I had a purchase trouble on Vividseats. Will be buying more tickets from them in the future. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) The company says it "provides a legit, safe and secure platform. Customer service told me they will not help me because I already accepted the tickets. VIVID SEATS LLC. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. 10.1K Ratings. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Please refund me the differance between what you charged me and what the tickets actually cost. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. The moment you hit submit, they have your money and will not refund. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. We use dedicated people and clever technology to safeguard our platform. The company was founded in 2001. I don't expect they are willing to give an apology. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. The seller is not responsible for paying shipping fees. They are aware of this issue. I've had the same issue though my costs aren't that high. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Your trust is important to us. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. SO basically, they lied in the e-mail, and lied that replacements were offered. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. He was very knowledgeable and courteous. Anyone can write a Trustpilot review. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Thank you. When the tickets never came, I contacted Vivid repeatedly. Vivid seats will not do anything. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Vivid Seats. Thanks Vivid Seats. Great customer service skills. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. It is never our intention to make our fans feel this way. Just go through Ticketmaster or the event website directly. They simply dont care. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Dont EVER use vivid seats for any purchases. The event was then rescheduled for July of 2021and then cancelled again. I tried not to trip thinking I could sell them forward. Ratings and Reviews 4.6 out of 5. Not game day yet so have not opened app for seats. Enjoy reading our tips and recommendations. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I bought my tickets 5 months before the show. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Explain your situation and why you wish to receive a refund. Vivid Seats. A link has directed you to this review. We spent $700 and had our experience ruined for really no good reason. I expect to pay the normal service fees, but not what you charged me for the tickets. I have bought tickets through Vivid Seats for two different concerts. Vivid charged me 78 dollars for a 30 dollar ticket. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Refund of ticket price. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. This is not what I paid for. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 1239964100050. I asked to speak to the manager, told me there was no one above him. FAQ. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Sometimes the choice seems insufficient to customers. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Customer service would not help since the event was technically postponed and not cancelled. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Could never get the tickets. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. What 4 Analyst Ratings Have To Say About Vivid Seats. How do I know I can trust these reviews about Vivid Seats? Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Making sure our fans are able to attend their desired event through us is our top priority. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. We're serious about getting you to the live events that you love. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To sell tickets, they must meet Vivid Seats requirements. I had a great experience. Overall, my experience was very positive. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Disgusted. I have knee issues so very kind to help so we don't walk far. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I paid for the first 15 rows. and go to stub hub and . I had an expensive ticket to the Garrison Keillor show at Red Rocks. Suite 800. Vivid Seats Review Summary. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. On 02/16/2023, I bought two concert tickets. One arrived by mail with a "Lot 16" other was delivered electronically. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Address: 111 N. Canal Street. In my eyes I trully beleive you are a rip off company. They go above and beyond to make my transactions fun and fast! Just another company who still made money over COVID. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. We also ensure all reviews are published without moderation. Terrible customer service. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Desired outcome: Do I need to print these tickets? We were able to review your order file and confirm that there was no communication for your order until after the event had passed. I do expect a responce and an apology for this overcharge. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. I did not get what I paid for. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Long story short I never received the parking pass and had to pay in full at the gate. In one order, my tickets arrived via email within an hour or so. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats is as legit as ticketing sites come. Then allows the seller to change the date to the day of the event. We added millions of opinions to our database and summarized over a million opinions. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . VividSeats has B rating with the BBB.org as of September 2022. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! And, I will never refer you to any of my friends and family. Day of game they said only had 2 tickets available and sold my other 4. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I tried calling two hours before my event as the tickets never arrived. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. They refuse to give a refund due to sending the tickets prior to showtime. I had to buy either 1 or 3. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. We paid about $500 for the tickets in total. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. The Insurance is not included. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Vivid seats has been getting scammy lately. The tickets are yours now to you have to figure out what to do. None of the options worked for us NEVER will I use this company again.