My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. How insensitive is that. Send them an inquiry many times and they are not answering! So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. I paid the additional cost in checkout for refundable tickets. Doors Open: 5:00pm Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Refunds & Exchanges Follow New articles New articles and comments. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Safe, Fast and Verified Are there any age restrictions enforced on my event? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Abusive partner? I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I have been linked to your site from Ticketek.co.nz. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Armed Forces Naval Service, Marines, Army or Air Force. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Once got a response to an email because I didnt purchase the ticket wont gi. Are Refundable tickets available through Ticketek Marketplace? Easy as. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Poor service really. Verification can help ensure real people write reviews about real companies. Not that they are necessarily wrong, but people often don't comment when things go routinely right. We may consider other Emergency Circumstances at our discretion. This is such scummy conduct. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Find out how we combat fake reviews. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Never ever again. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand The customer service was super helpful and I got the ticket value back and it sold super quickly. RP ENG EXTENDED - Refundable I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Its a disgrace. Any reason for refund must not be foreseeable at the time. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Automatic Refunds IfYoudid not make reasonable alternative arrangements to Attend theBooking. They rapidly charged my credit card, then didn't provide the tickets. Ive forgotten my password/My password has expired. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. How will I receive my tickets? To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Immediate household persons living together at the same permanent address. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. A copy of the notice of failure or disruption of the public transport. If they mean no-shows, then so be it. Is it cheaper to book online or through a travel agent? Presented by: Create an account to follow your favorite communities and start taking part in conversations. I got tickets to a concert from ticketek that got cancelled of covid. Any translation of this document from English is for assistance and information only. Where You are the business owner or registered Director, or a member of Your family is. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Zero stars, uselessly run, waste of a time company. I recognise the terms of service were available, but nobody reads those. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Safe, Fast and Verified No way to recover tickets. means the unforeseen change of the date of an examination that. (Receipt required for Doctors note refund up to $100 or equivalent). Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek Australia Reviews | Read Customer Service Reviews of premier Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Ticketek routinely mismanages ticket processing which should be simple. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now I just resold a ticketek ticket on Tixel. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. I can not believe in this day and age HOW BAD this company is. Further details in the disclaimer. Suncorp Stadium Ticketek Marketplace - Buy and Sell Tickets We/Us/Our We are the Booking agent with whom You made the Booking. We may consider other Emergency Circumstances at our discretion. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. The call centre shut the phone to the customer's face.. A police report confirming details of the theft. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Travelling can be a huge expense, which is why its normal to try to score savings when you can. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. For many, international travel is back on the cards. What is the Ticketek Marketplace Terms and Conditions for? What gives? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If could give a minus 10 score I would. Maisie Peters: 7:00 7:45pm Refundable tickets via tiketek not refundable? : r/sydney If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Sick relative? Fire A report from the fire service and/or police. A doctor cannot be You or a member of Your family. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! All Theatres and productions and sporting events should seek alternative partners. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. confirmation or our website for contact details. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Seven tries before I finally got my second choice of seats. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Instead I was sent the PDF email after the show. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Many of us haven't booked on line since COVID started, The site is worse than I remember. This is not an insurance policy. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Change My Location There is no phone number, only an email which does not get answered. You may also wish to resell your tickets if you cannot use them. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Times are approx. Sell tickets directly from your Ticketek Account. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The only reason people buy tickets from Ticketek is they have no other choice. i spent 2 hours online and still didn't manage to secure tickets. Attendance at business meetings and business travel. Are Refundable tickets offered on Gift Voucher sales? Any vehicleYouplan to use during theBooking. Why is this company even allowed to operate?????? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Are Refundable tickets available through Ticketek Marketplace? These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Why is your site permanently unavailable. I received an error message after purchasing tickets. Sell tickets directly from your Ticketek Account. Immediate household persons living together at the same permanent address. So thanks very much! etc.WHERE IS THE ACCOUNTABILITY? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Anyone can write a Trustpilot review. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Breakdown A copy of the call out note froma nationalbreakdown recovery service. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. They will do anything to hide from you. NEVER NEVER again. There is no customer service centre you can call, just an automated voice call telling you to email. On-top of that you cant call anyone to purchase ticketsTerrible. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Lost a baby recently? <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Do I need any special hardware or software for print at home tickets? Ticketek Australia you're a pathetic poor excuse for a company. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Secure Accounts Widget Jay Chou tickets | GIANTS Stadium | Ticketek Australia Attendance at business meetings and business travel. Please also read the General Conditions of Refund. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Conditions that are unpredictable and the event is more than two months in the future. It's the result of a monopoly. I would and do prefer not to use their services. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I haven't received my order confirmation email. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I will never purchase anything with you again. Here are 8 tips for writing great reviews. Ticketek Australia | ProductReview.com.au Was given tickets for Ed Sheeran concert as a gift. If there is a financial failure of any Transport provider. To apply for a Refund simply click on the link in your booking confirmation email, or click here. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I was certainly given the runaround by others who I had dealt with. Wife tested positive on 13th. Then I looked on Trustpilot at their reviews and really started to worry! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Why should I buy from Ticketek Marketplace? An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! They rapidly charged my credit card, then didn't provide the tickets.